Asian ride-hailing apps put the brakes on sexual harassment

by Michael Taylor | @MickSTaylor | Thomson Reuters Foundation
Thursday, 25 October 2018 09:13 GMT

ARCHIVE PHOTO: WhatsApp and Facebook messenger icons are seen on an iPhone in Manchester, Britain March 27, 2017. REUTERS/Phil Noble

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Transport risks for women has become an increasingly important topic in recent years - especially after the fatal gang rape of a student on a bus in New Delhi in 2012

By Michael Taylor

KUALA LUMPUR, Oct 25 (Thomson Reuters Foundation) - Shocked by the rise in sexual harassment against Indonesian women on public transport, two college students launched a ride-hailing business that only uses women drivers.

Starting its life on the messaging service WhatsApp three years ago, Ojesy has since developed into an app with more than 800 drivers across 34 cities who make 300 to 500 journeys each day.

"We were concerned about the issue of safety and comfortability of women and children on public transport," said Rahmat Andriansyah, a co-founder of Ojesy, which is based in Indonesia's second-largest city of Surabaya.

"It's not only Indonesia, if you look at India, Bangladesh and other Asian countries ... there is a major problem of harassment towards women," he told the Thomson Reuters Foundation. "Our service can provide the solution for that."

Transport risks for women has become an increasingly important topic in recent years - especially after the fatal gang rape of a student on a bus in New Delhi in 2012.

The Asian citues of New Delhi, Jakarta, Kuala Lumpur, Bangkok and Manila all ranked among the 10 cities with the most dangerous transport systems for women, according to a 2014 Thomson Reuters Foundation survey of 16 cities across the globe.

With public transport capacity failing to keep pace with growing and congested cities, Asia has seen the emergence of a new fleet of ride-hailing apps.

But there are concerns about inadequate regulations and protective measures to prevent sexual harassment or assaults on female passengers.

Ojesy's female customers are willing to pay a little bit more for their rides than they would for using the bigger ride-hailing apps because of the extra safety the service provides by employing only women drivers, said 27-year-old Andriansyah.

"In cities like Jakarta and Surabaya, parents don't have much time to pick up their children from school, and this increases the safety risks," he said. "We want to be the number one platform for women and families in supporting their lives."

Drivers for Ojesy, an Indonesian ride-hailing app that only recruits women drivers, pose at the company's office in Surabaya, Indonesia/ March 9, 2018. Thomson Reuters Foundation/Ojesy handout

BAD DRIVERS

In a survey of about 500 female students in eight locations across greater Jakarta, which was published last month, 40 percent of the respondents reported experiencing sexual harassment on public transport.

Almost 10 percent had also experienced sexual harassment while using online public transportation, like ride-hailing apps, said the survey by perEMPUan, a Jakarta-based group that focuses on sexual harassment in public places and on transport.

The ride-hailing firm Grab reviewed the way it deals with complaints this month after criticism on social media about the way it handled a sexual harassment complaint against one of its Indonesian drivers.

In a series of posts on Twitter, Grab Indonesia said that it had attempted to mediate between the driver and passenger.

Grab spokeswoman Sng Su Min said the Twitter posts had mistakenly implied an attempt to convince the passenger to meet with the driver, although the company does not arrange such meetings unless both parties agree.

"We did do a pretty bad job communicating our intention," said Sng, who is based at the company's headquarters in Singapore, which over sees operations in eight Southeast Asian countries.

After the online backlash, Sng said Grab Indonesia met with the National Commission on Violence Against Women, a government-backed body that promotes women's rights in the country.

The company sought advice from the commission on improving procedures for similar cases, and it also reached an agreement with an Indonesian legal aid institution to meet with passengers and assist them when required.

"In terms of what we hope to do going forward, we will review our processes for sure," said Sng. "Can we do better? The answer is yes. We can't have bad drivers on our platform."

SELFIE TEST

With ride-hailing firms in Asia facing questions after incidents over the past year, many companies are turning to technology to improve safety standards.

Both Grab and China's Didi Chuxing - the biggest ride-sharing firm globally, if measured by the number of trips - do extensive background and identification checks on their drivers.

Daily facial recognition tests to ensure the right person is driving the correct vehicle are also being introduced by both companies.

"The scale is enormous - we have 31 million drivers," said a DiDi spokeswoman, who asked not to be named, citing company policy.

"Before they start taking the first ride they have to go through the facial recognition and this process continues throughout the day."

To reduce risks further, only DiDi drivers that have clocked six months of service and more than 1,000 safe trips are able to serve late-night trips, she added.

Last month, Didi said it would spend $20.5 million to improve its customer service after the murder of a passenger by her Didi driver exposed safety issues at the firm.

Didi passengers in mainland China are now asked whether they will allow their trips to be recorded by the driver's phone, with all recordings then directly uploaded to DiDi servers.

DiDi has also developed an alert that tells staff when a ride deviates greatly from the agreed-upon journey so that they can take action quickly if there are any issues.

Many ride-hailing apps have also introduced a one-click emergency response in the form of an alert button linked to a friend, family member or directly to police where possible.

Firms including DiDi and Grab have also introduced an in-app option that allows passengers to share their location during a journey with third parties, while ensuring that both the driver and passenger's phone numbers are not shared.

PASSENGER PROTECTION

In sexual harassment cases involving ride-hailing apps, the identity of the person who made the complaint must always be protected, said Tunggal Pawestri, a Jakarta based women's rights activist at development organisation Hivos.

Before mediation takes place, a company must ask how the passenger wishes to proceed, always use female officials when handling such cases, and ensure the victim receives the help she needs to recover, Pawestri added.

The first step to protecting women passengers is to make sure safety training for drivers addresses sexual harassment, said Sophia Hage, campaign director at Lentera Sintas Indonesia, a support group for victims of sexual violence.

"Sometimes they consider it as a compliment," said Hage, referring to drivers who behave inappropriately towards female passengers.

When a sexual harassment complaint occurs, ride-hailing companies should first acknowledge publicly that the incident happened and not just look to protect the company, added Hage.

Such openness will be viewed positively by the public, she said, adding that efforts must be made to educate or train suspended drivers and stop future inappropriate behaviour.

"We saw what happened with the #MeToo movement when people tried to cover it up and then one story blows up and everyone says that happened to me too," she said.

"Instead of having that, you should build a safe space or environment for people to discuss this issue and make part of a company's culture that it is ok to discuss sexual harassment."

(Reporting by Michael Taylor @MickSTaylor; Editing by Jared Ferrie. Please credit the Thomson Reuters Foundation, the charitable arm of Thomson Reuters, that covers humanitarian news, women's and LGBT+ rights, human trafficking, property rights, and climate change. Visit http://news.trust.org)

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